GameHouse Customer Support/Billing & Account Issues

How can I cancel my subscription?

Knowledge Editor
posted this on June 7, 2013, 19:41

If you have a paid subscription (FunPass or FunTicket - this also includes players on a free trial of FunPass or FunTicket) and wish to cancel this, please see the steps below.

If you are a registered member of GameHouse but do not have a paid subscription, then there is nothing you need to cancel as you are not billed monthly. If you simply wish to have your information removed and your account deleted, please contact our Customer Support team and they will be able to assist further with this. Please note however, if your account and it is deleted, then you will no longer have access to your purchased games.


Cancelling your paid subscription:

1. Go to and click the Sign In link

Sign In.PNG


2. Sign in with the email address and password for your account.



3. In the upper right corner of our website, you'll see a link to My Profile. Click on that link.



4. Scroll down to the My Memberships section of your Profile page. Click the Cancel Subscription link to start the cancel process.

Cancel Subscription.PNG

Is the cancellation effective immediately? Your subscription will remain active until the next date on which you would have been billed. On that day, your subscription ends and we will not bill you again. (For example, if you are a FunPass member and your billing date is the 3rd of each month, and you cancel your subscription on August 15, you can continue to play games online with your FunPass account until September 3.)


What happens to unused credits? Your remaining free game credits will expire 60 days from the date they were issued and can still be used even if your subscription is cancelled. 


Will I still be able to re-download the games I bought with my subscription? You will still be able to log into your GameHouse account and access your purchased content, however will be unable to continue playing games downloaded using your subscription.


Just want to stop getting emails from GameHouse? Click here for instructions. (If you cancel your subscription, you will still need to unsubscribe as a separate step if you no longer want to receive our emails.)

If you still have questions or concerns about how to get the most out of your GameHouse subscription, please contact our Customer Support team for assistance. Our team will be happy to help you maximize the benefits that come with your account.


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