Reasons why you may have received this message
- The card on file has expired card/new card has been issued
- Incorrect card number
- Insufficient funds
- Payment from GameHouse was blocked by your bank/card issuer
- You're using a pre-paid or checking card
- Ensure you've considered the above possible issues and correct any discrepancies with your card details through your My Profile page in the Billing Information section. If you successfully added a pre-paid card or a checking card and now the payment won't process, this is because we can't collect payment from such cards, so you must add a credit card instead.
- If your information appears to be correct, please contact your bank/card issuer to ensure there are no issues from their end (they've blocked the payments, etc)
- If you cannot see any issues with your billing information, your bank/card issuer also cannot see any issues and you're using a credit card, please contact Customer Support.
Once you've updated your details or resolved the issue with your bank
Check your subscription status in the My Subscriptions section of your GameHouse profile page.
- Subscription status - Active
If your subscription is still listed and the status is active, then we will try and charge your updated card as soon as possible and in the meantime, you can continue playing games.
- Subscription status - Suspended
If your subscription is listed as suspended, you can use the Reactivate my subscription button to start playing again right away.
Any further questions? Please contact Customer Support as they're always ready to help!