I can't update my billing information

Solution 1 - Check the card you're using is a credit card
We only accept international credit cards as a valid method of payment. If you're trying to add a debit card, pre-paid card or any other type of card, this may be the reason why you're unable to update. You will need to use a credit card instead.

Solution 2 - Check that you've entered the billing address correctly and that it is the address connected to your card
If you receive an error message "Invalid Address", in most cases, this means the address isn't being entered correctly or doesn't match the address connected to your card. Check this and try again.

Solution 3 - Refresh the billing information page
It's possible that our servers have been recently updated and you're not using the latest version of the billing information page. 

To ensure you are using the latest version of the page, please press the CTRL+F5 keys on your computer keyboard as this will refresh the page to the latest version.

Solution 4 - Clear your browsing data/cookies 
Click here for step by step instructions for the browser you're using and then use this link to access our website again

Solution 5 - Try a different browser
We recommend to use Google Chrome or Mozilla Firefox (whichever you're not already using). Using a different browser, try to update your billing information again.

Solution 6 - Check with your bank if there are any issues
If you've tried all of the above and are still unable to update your card details, please check with your bank to ensure they're not blocking the card from being added to your account.


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