Reasons why there may be some issues when updating/adding your billing information
- The card is not a credit card
- The billing address entered is incorrect
- The card details entered are incorrect
- The billing information page needs to be refreshed
- Your browsing data/cookies need to be cleared
- The browser you're using is causing the issue
- Your bank is blocking the transaction
Solution 1 - Check the card you're using is a credit card
We only accept credit cards as a valid method of payment. If you're trying to add a debit card, pre-paid card or any other type of card, this may be the reason why you're unable to update. You will need to use a credit card instead.
Solution 2 - Check that you've entered the billing address correctly and that it is the address connected to your card.
If you receive an error message "Invalid Address", in most cases, this means the address isn't being entered correctly. Please check this and try again.
Solution 3 - Check the details entered match exactly what is on your credit card
Please re-check your card details are correct and ensure you're entering in the correct Security Code and Expiration Date for that card.
To ensure you are using the latest version of the page, please press the F5 key on your computer keyboard as this will refresh the page to the latest version.
Solution 5 - Clear your browsing data/cookies
Click here for step by step instructions for the browser you're using.
Solution 6 - Try a different browser
We recommend to use Google Chrome as a browser for our site and games. You can click on the link below to safely install it for free. Then, using Chrome, try to update your billing information again.
NOTE: If you're already using Chrome, you can try Mozilla FireFox instead.
Solution 7 - Check with your bank if there are any issues
If you've tried all of the above and nothing resolves this issue, please check with your bank to ensure they're not blocking the card from being added to your account.
Any further questions? Please contact Customer Support as they're always ready to help!