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Unknown Error message

Reasons why you might receive an "Unknown Error" message

 

Solution 1 - Login through administrator account

On your computer you have your user account(s) and an administrator account. If you’re not already in the administrator account, please choose this login on your computer and then try redownloading the game again as this can resolve the problem immediately.


Solution 2 - Run the game as administrator

1. Right-click on the game from the desktop and choose Properties

2. Select the Compatibility tab.

3. Check the box run this as an administrator

5. Click Apply and then OK

6. Start a game as this should now be fixed


Solution 3 - UAC Settings

1. Go to Start from your computers home screen and type UAC in the search bar underneath Programs

2. In the next screen, drag the slider all the way down and click OK to confirm.

3. Remove the game by choosing Software in your Control Panel. You will see the game displayed in the list of programs. Select it and click Remove.

4. Empty your recycle bin.

5. Download and install the game again at www.gamehouse.com as the problem should now be solved

 

Any further questions? Please contact Customer Support as they're always ready to help!

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