You do not have a license for this game

Solution 1 - Check the game is in your My Games list

Check your My Games list and if your game isn't there, please contact Customer Support for further help.


Solution 2 - Check if you received a refund for the game
Refunded purchases will still appear in your My Games list, so if you redownload and try unlocking them, you will see this error as you no longer have a license to unlock the game. If you wish to buy the game again, please Customer Support


Solution 3 - Make sure you're using the correct login details

  • You will always use the current email address and current password for your GameHouse account in which your games are in.

  • If you're not sure what your password is, you can reset it by using the Forgot Password option located at the top of the home page.



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