Adjusting internet security settings

Google Chrome

1. Click the menu from the top right corner of your browser (3 vertical dots)

2. Select Settings, then Privacy and Security, then Security

3. Ensure the Standard protection box is selected (not Enhanced protection)

4. Scroll down to Advanced and ensure the With your current service provider option is selected

Mozilla FireFox

1. Click on the menu option located in the top right corner of the page

2. Then click on Options and then Security

3. In this window, click on the first Exceptions option

4. Type in and click on Allow

5. You can now close these windows

Internet Explorer

1. In Internet Explorer, click on Tools, then click on Internet Options

2. In the pop-up window, click on Security and then reduce the security level to Medium (or the lowest setting), then click Apply and OK. Now test the download again


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