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Troubleshooting mobile games purchased through Google Play

Troubleshooting

  • If you are having purchase/download difficulties, please click here for help
  • For billing inquiries on purchases made directly through Google Play (formerly Android Marketplace), please use the following steps to view your purchase history and/or cancelyour purchase. You will be able to cancel any purchase within 15 minutes of placing your order.

1. Sign in to your account at https://play.google.com/store/account

2. On the Purchase History page, click View Order next to the order containing the game

3. Click the Cancel Your Order button in the grey box

4. Confirm your cancellation by clicking OK


Download Tips

  • Your application purchases are tied to your Google Account and can be installed an unlimited amount of times on any device. Simply visit My Apps
  • Many applications will run better if the device is powered off and on again. Please turn off your device and turn it on again as this usually solves most problems.


Doodle Jump
The SMS functionality in Doodle Jump is simply used to support Challenge Mode. It’s also only triggered when you send an SMS to a friend to challenge them to compete for high scores. We will not contact you directly via SMS.

 

 

Any further questions about App Store games? Please contact our Mobile Customer Support team at mobilesupport@gamehouse.com as they're always happy to help!

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