First, test your login details by signing out of your GameHouse account on the website and then sign back in.
If you cannot sign in on the website, reset your password by clicking on the Forgot Your Password link and follow the steps in the email to reset your password. Now test your login on the website again. If you can sign in, continue to the steps below.
1. Sign out from the game window (top right corner).
2. Click on the Unlock purchased game option.
3. Then untick the Remember Me box.
4. Enter your current email address and password for your GameHouse account, ensuring there are no spaces before or after either.
5. If successful, upon opening the game next, you can re-enter your login details and tick the Remember Me box.