My game won't open

Solution 1 - Lower screen resolution settings
1. Right click on your desktop and select Display Settings

2. Under resolution, temporarily change it to 800x600 (or to 1024x768, 1280x768)

3. Try the game again as it should now open

4. Go back to resolution and change your settings back to the recommended setting and your game should continue to work

Solution 2 - Change the compatibility settings (Windows 10 only)
1. Right-click on the game icon from the desktop and choose Properties

2. Select the Compatibility tab

3. Check Run this program in compatibility mode for: Windows XP (Service Pack 3) and also try (Service Pack 2) if 3 does not solve the problem. Please also try this by choosing the Windows 7 option if Windows XP does not work

4. Importantly, make sure you check the box run this as an administrator

5. Click Apply and then OK

6. Now try opening the game again

Solution 3 - Uninstall and redownload your game
1. Uninstall your game
Redownload your game

Solution 4 - Add the game to your security programs allowed list
In the instance your game has been blocked or quarantined, you can restore the removed application <contains the title of the game>, click on the appropriate link below for further instructions:






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