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Game crashes, freezes or flickers

Solution 1 - Lower screen resolution settings

Windows 8 and Windows 10 users

1. Right click on the game from the desktop and choose Properties

2. Then go to the compatibility tab and scroll down, check the box of Run in 640 x 480 screen resolution

3. Then click on apply and try to play the game again

Windows 7 users

1. Click on the Start menu (lower left corner of your desktop)

2. Select Control Panel, then in the pop up window, select Hardware and Sound

3. Then in the Display section, select Adjust Screen Resolution

4. In this screen, select the drop down menu next to Resolution. The recommended is 1280 x 1024, lower this to either 1280 x 960 or 1280 x 800 and then click on Apply then close this window.

 


Solution 2 - Update your Graphic Card driver
The most common drivers are AMD RadeonGeForce and Intel. Click on the name of the driver you have (if known) and follow the steps.

Note: Intel users - If you have a branded device, it's recommended to download the latest graphics update from your PC manufacturer first, then through Intel. The most common PC manufacturers are Acer, Asus, Dell, HP and Lenovo. Click on the name of your PC manufacturer and follow the steps to update update your driver there first.


Solution 3 - Restore or remove saved game progress files
Game progress files can become corrupted and cause several issues in the game. First, you'll need to show all hidden files and folders to be able to locate these files:

1. Right click on the Windows image in the bottom left corner of your screen and choose File Explorer

2. From the top of the window, click on View and then tick the Hidden Items box

Now you can search for the progress files. There are several different locations where you'll find progress files - in the AppData folder or the ProgramData folder. 


Searching in AppData

1. Click on Windows Start/Search menu and type in the search box Run and click Enter

2. A small window will open. Type in AppData and click OK

3. In the AppData window, look in the Local, LocalLow and Roaming folders for the game name or the game developers name

4. Double click to open the required folder. If you see only files, then go back to the folder. If you see more folders, you will need the folder with the game title

5. Right click on the folder with the game name and choose Restore previous versions. Choose a previous version and apply the changes. Then try the game again.

6. If this doesn't help or if there are no previous versions, then open the folder with the game title and delete all the files you see. This will remove your game progress completely, however your game should now work correctly.


Searching in ProgramData

1. Right click on the Windows image in the bottom left corner of your screen and choose File Explorer

2. Open the OC (C:) location and then ProgramData

3. Now follow steps 4 through 6 from above


Note:
 We understand this may be difficult to follow. If you have some trouble, please contact Customer Support with the title of your game and they will be happy to provide the progress file location to you :)

 

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