Follow

You cannot run multiple instances at the same time

Reasons you might receive the message - You cannot run multiple instances at the same time

  • This usually happens when two applications of the same game are opened at the same time, even though you may not see it on the screen.
  • If you're using multiple monitors

Solution 1 - Ensure all games are fully closed and re-start your computer

PC
1. Hold down on the CTRL ALT DELETE keys on your keyboard

2. Click on Start Task Manager

3. Locate the game(s) open in the Applications list

4. Select the game and click on End Task

5. Also locate any files with the game title in the Processes tab and click on EndTask

6. Then you can re-start your computer

Mac
1. Click on the Apple Menu located in the top left corner

2. Select Force Quit

3. In the pop up menu, select the game name and click on Force Quit

4. Then you can re-start your computer


Solution 2 - For players using dual monitors 

1. First follow the above steps to ensure all games are fully closed

2. You will then need to disable your second monitor via the following link - http://www.dual-monitor.biz/turn-off-second-monitor-on-windows/

 

Any further questions? Please contact Customer Support as they're always ready to help!

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.