What is Purchase Protection and how does it work?

Information about Purchase Protection

  • When you buy a game from GameHouse it is yours to keep.
  • At times you may need to redownload a game (for example, if you buy a new computer) and GameHouse Purchase Protection ensures that you're able to do so, even years after you purchased them, provided this is within a reasonable time frame.
  • If you're unable to redownload a game while your computer does meet the system requirements that apply to that game, you will get a coupon for another game or a full refund on the game purchase (where possible and depending on how long ago the purchase was made) upon contacting Customer Support

Need some help redownloading your purchased games?
Just follow the quick and easy steps outlined in our article titled "How can I redownload my previously purchased games".


Any further questions? Please contact Customer Support as they're always ready to help!

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