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Windows 10 troubleshooting

Tips and tricks for Windows 10 users

  • For a list of games that are not compatible or don't have an optimal playing experience, click here!

This article contains help for the issues listed below. To go directly to the section you need, simply click on this from the below list.


IMPORTANT:
As a general first step,
please always check if Windows 10 has an update available and perform the update if required as this may mean you don't need to try any of the steps below. 

For steps to check this and update Windows 10, please click here!

 

Games won't open after upgrading to Windows 10

Games already installed on your computer before upgrading may not open or work correctly.

Solution - Uninstall and redownload your games

1. Click on the Start menu, then click on ‘Control Panel’

2. Then click on ‘Programs’ and then open ‘Programs and Features’

3. Select the game you want to uninstall and then click ‘Uninstall’

 

Games download and install, however they won't open

Solution - Change compatibility settings 
1. Right-click on the game icon from the desktop and choose Properties.

2. Select the Compatibility tab.

3. Check Run this program in compatibility mode for: Windows XP (Service Pack 3) and also try (Service Pack 2) if 3 does not solve the problem. Please also try this by choosing the Windows 7 option if Windows XP does not work.

4. Importantly, make sure you check the box run this as an administrator

5. Click Apply and then OK.

6. Start a game. You should now be able to play this game.

 

Blank/black screen or the game suddenly stops working

Solution 1 - Adjust screen resolution settings
1. Right click on the game icon, choose properties

2. Then go to the compatibility tab and scroll down, check the box of Run in 640 x 480 screen resolution

3. Then click on apply and try again to play the game.

Solution 2 - change to windowed mode
To switch between full screen and windowed mode, choose the ALT and ENTER keys on your keyboard.

 

Games won't open in full screen anymore

Solution 1 - Reduced color mode 
1.
 Right click on the game icon, choose properties.

2. Then go to the compatibility tab and scroll down, check the box of reduced color mode.

3. In the dropdown menu below that box, choose 16-color bit.

4. Then click on apply and try again to play the game.


Solution 2 - compatibility trouble-shooter
1. Right click on the game icon

2. Select properties and then the compatibility tab.

3. Then click on: run compatibility trouble-shooter.


Solution 3 - Run the game as administrator
1. Right-click on the game icon from the desktop and choose Properties.

2. Select the Compatibility tab.

3. Check Run this program in compatibility mode for: Windows XP (Service Pack 3) and also try (Service Pack 2) if 3 does not solve the problem. Please also try this by choosing the Windows 7 option if Windows XP does not work.

4. Importantly, make sure you check the box run this as an administrator

5. Click Apply and then OK.

6. Start a game. You should now be able to play this game.

 

The game is flashing

Solution - Play the game in windowed mode
To switch between full screen and windowed mode, choose the ALT and ENTER keys on your keyboard.

 

Any further questions? Please contact Customer Support as they're always ready to help!

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