Active Mark installer has stopped working

Solution - Check that you have the latest version of Internet Explorer (IE)
The GameHouse Online Games Manager and game licenses are directly connected to IE, even if you do not use this as your browser. 


  1. Search for Internet Explorer (IE) in the Windows Search bar on your computer and check the version you have

  2. If you can't locate IE on your computer or if you do not have the latest version, then click here for help

  3. From IE, click Tools and then click Internet Options

  4. On the General tab under Browsing History click Delete. On the Delete Browsing History window, select the checkbox next to Temporary Internet Files and Cookies and website data. It is OK to leave the other options unchecked

  5. Click Delete Files. When you see the confirmation prompt, click Yes, and then click Close

  6. From Internet Options, click on the Security tab, then lower the security level

  7. Now test the games again. Be sure to return the security settings back to the recommended/previous setting after testing the game



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