Often when you see the Unable to initialize OpenGL error, it will likely mean that the OpenGL version on your system is not in line with that games system requirements. Typically when you see this message, you will need OpenGL 2.1 or higher.
Step 1 - Determine your OpenGL version
1. Download GPU Caps Viewer 2.1 – portable version under step 2 through this link
2. After the download, make a right click on the file and choose Extract files
3. Open the extracted folder and double click on the GpuCapsViewer.exe file, then Run the program
4. Under the GPU tab, check the version number in the OpenGL section
Note: If the version is lower than 2.1, then you likely won't be able to play the game on your system, however please take a screenshot of the details so you can send this to the Customer Support Team for investigation.
Step 2 - Create a Readout of your system
It is also really helpful for Customer Support to receive a readout of your system also as this can determine if there are other factors stopping the game from working. Click here to see steps to create a readout.
Please send the screenshot of the OpenGL version and the dxdiag file to Customer Support so they can help right away!