I forgot my password or email address

Don’t worry, this happens to the best of us! Please choose your scenario from the list below:

I'm logged in, but forgot my password or email address

  1. Click on My Profile and scroll to the Change Password section
  2. Enter your old and new passwords, then click Save password
  3. Now log out and log back in with your new password
  4. You can also view the email address of your account via your My Profile page 

I'm not logged in and can't remember my password

  1. Click Sign In at the top of the home page
  2. Select Forgot password from the sign in window
  3. Enter your email address and click Send to receive a password reset link to your email address
  4. Check your email and click Reset Your Password. You MUST be on a computer or laptop to reset your password and access our website.
  5. Enter your new password information and try logging in again

I'm not logged in and forgot my email address
If you’ve forgotten your email and cannot access your account, contact our Customer Support Team.

In order to receive the fastest response, please provide the following information:

  • Your full name
  • Your billing address and zip code
  • Any possible email addresses that may have been used
  • The first 6 numbers and last 4 numbers only of the card associated with your account (if applicable)

GameHouse respects your right to privacy and any information will be used strictly by the Customer Support team to recover your account.

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