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My game won't finishing downloading

Solution 1 - Check for system updates
First check whether there are any Windows updates or program updates running in the background as this can cause download delays. If there are Windows updates available, perform the update and try downloading the game again.

Solution 2 - Internet Explorer
Internet Explorer (IE) is connected to our installer and game licenses. Even if you do not actively use this browser, it will still be on all Windows systems.

   1. Start Internet Explorer and perform any required updates

   2. Check that Flash player is working by opening this link in Internet Explorer. You should be able to see the animated tree on the Adobe website

   3. From IE, click Tools and then click Internet Options. On the General tab under Browsing History click Delete

   4. On the Delete Browsing History window, select the checkbox next to Temporary Internet Files. It is OK to leave the other options unchecked. Click Delete Files

   5. When you see the confirmation prompt, click Yes, and then click Close. 

6. Now click on Tools again, then Internet Options 

7. In the pop-up window, click on Security and then reduce the security level to Medium (or the lowest setting), then click Apply and OK. Now test the download again

Solution 3 - Uninstall/reinstall your security software program
Be sure to uninstall it from the control panel on your computer. You can then install your security program again and then try downloading the game again as this may already be resolved.


Solution 4 - Temporarily switch off/disable your security program
If the issue isn't resolved from solution 1, please temporarily switch off your security program and try the game again. Of course switch it back on after.

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