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My game is really slow

Solution 1 - Check for system updates
First check whether there are any Windows updates or program updates running in the background as this can cause games to perform slowly.

If there are Windows updates available, perform the update and try playing your game again. It is also a good idea to close any programs running in the background.

Solution 2 - Uninstall/redownload your game, then change the player profile
First, uninstall and then redownload your game as this may already help. Most games have different player profiles built into the game. If your game is not progressing or is running slow, then changing the player profile within the game may already solve the problem.

Solution 3 - Update your Graphic Card driver 
In some cases, games can perform slowly or display incorrectly when your graphic card driver becomes outdated. The most common drivers are AMD RadeonGeForce and Intel. Click on the name of the driver you have (if known) and follow the steps to update this.

Note: Intel users - Some PC manufacturers can modify Intel's drivers to add or remove functionalities. This means that if you have a branded device, it's recommended to download the latest graphics update from your manufacturer first, then through Intel. 

The most common PC manufacturers are Acer, Asus, Dell, HP and Lenovo. Click on the name of your PC manufacturer and follow the steps to update update your driver there first.

Solution 4 - Restore or remove saved game progress files
Game progress files can become corrupted and cause several issues in the game. First, you'll need to show all hidden files and folders to be able to locate these files:

1. Right click on the Windows image in the bottom left corner of your screen and choose File Explorer

2. From the top of the window, click on View and then tick the Hidden Items box

Now you can search for the progress files. There are several different locations where you'll find progress files - in the AppData folder or the ProgramData folder. 


Searching in AppData

1. Click on Windows Start/Search menu and type in the search box Run and click Enter

2. A small window will open. Type in AppData and click OK

3. In the AppData window, look in the Local, LocalLow and Roaming folders for the game name or the game developers name

4. Double click to open the required folder. If you see only files, then go back to the folder. If you see more folders, you will need the folder with the game title

5. Right click on the folder with the game name and choose Restore previous versions. Choose a previous version and apply the changes. Then try the game again.

6. If this doesn't help or if there are no previous versions, then open the folder with the game title and delete all the files you see. This will remove your game progress completely, however your game should now work correctly.


Searching in ProgramData

1. Right click on the Windows image in the bottom left corner of your screen and choose File Explorer

2. Open the OC (C:) location and then ProgramData

3. Now follow steps 4 through 6 from above


Note:
 We understand this may be confusing or difficult to follow. If you have some trouble, please contact Customer Support with the title of your game and they will be happy to provide the progress file location to you :)

 

 

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