No Internet Connection and Network Related Error

Solution 1 - Clear temporary internet files and/or change your browser

  1. Clear temporary internet files in your browser
  2. Reset security settings in the browser you use
  3. Disable extensions in your browser
  4. Open our website in a different browser such as Google Chrome or Mozilla Firefox

Solution 2 - Delete the license folder

  1. Show all hidden files and folders:
        - Right click on the Windows image in the bottom left corner of your screen and choose File Explorer
        - From the top of the new window, click on View and then tick the Hidden Items box

  2. Copy and paste the following link into your Windows search bar: C:\ProgramData\Trymedia

  3. Locate and right click on the licenses folder and delete it

  4. Now test the game again. Note, however, that all of your games will now be locked and will need to be unlocked again.

Solution 3 - Add the game to your security software's allowed list
For detailed instructions on how to do this, click on the name of the program you use:

Note: If you're running two or more firewall programs, disable the secondary firewall and configure the primary firewall using the instructions above.


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