Solution 1 - Uninstall and redownload your game
1. Uninstall your game
3. Then redownload your game from the GameHouse website
4. If you see the error again, in some cases, closing the game and reopening will allow your game to open
Solution 2 - Install or update DirectX
Click here to check that you have the latest DirectX version installed on your computer.
Solution 3 - Check and perform any system and Graphic Card Driver updates
Check and perform any updates available for your Operating System. After this, restart your computer. Also check and perform any updates available for your Graphic Card Driver.
The most common drivers are listed below. Click on the name of the driver you have (if known) and follow the steps to update this.
NOTE: Intel users - It's important to note that PC manufacturers (such as Dell, HP, Lenovo, Acer, Asus, and others) can modify Intel's drivers to add or remove functionalities. This means that if you have a branded device, it's recommended to download the latest graphics update from your manufacturer first, then through Intel. Otherwise, unexpected behaviors, such as loss of features and configurations can be expected.
The most common PC manufacturers are:
Solution 4 - Adjust the games properties (Windows 10 and 11)
1. Right click on the game icon and choose Run as administrator
2. Right click on the game icon again and choose Troubleshoot Compatibility and follow the suggestions outlined by Windows