Solution 1 - Check the games compatibility
If you're a Mac user, check that the game is the Mac version as not all games are available for both PC and Mac.
Solution 2 - Uninstall, clear cookies and redownload
If the game is the correct version for your device (PC game on a PC device or Mac game on a Mac device), follow the steps below:
- If the game is installed, uninstall it by following the steps in this article
- Then, clear your browsers cookies. Click here for instructions
- Then you will use this link http://www.gamehouse.com/?ghu=true to access our website again.
- Once on the website, sign in and try downloading the game again.