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Solution 1 - Check the games compatibility
If you're a Mac user, check that the game is the Mac version as not all games are available for both PC and Mac.

Solution 2 - Uninstall, clear cookies and redownload
If the game is the correct version for your device (PC game on a PC device or Mac game on a Mac device), follow the steps below:

  1. If the game is installed, uninstall it by following the steps in this article

  2. Then, clear your browsers cookies. Click here for instructions

  3. Then you will use this link to access our website again.

  4. Once on the website, sign in and try downloading the game again.
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