HTTP 500 Error

Reasons why you might receive a HTTP 500 Error message

  • For Mac players - the game might be a PC version only
  • There might be an issue with that particular game or server related issue


Solution - Check the compatibility of the game

  • For Mac players, please check that the game is the Mac version and that this is available for your game.
  • If there is no Mac version available, then this is the reason you're seeing this message. In this case, please contact Customer Support for further help if you purchased the game.
  • If the game is the correct version for your device (PC game on a PC device or Mac game on a Mac device), please contact Customer Support with a screenshot of the error message.
  • Ensure to include details of when exactly you're receiving this message (when downloading the game, playing the game, unlocking it, etc).


Any further questions? Please contact Customer Support as they're always ready to help!

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