Solution 1 - Check the games compatibility
- If you're a Mac user, check that the game is the Mac version as not all games are available for both PC and Mac.
- If there is no Mac version available, then this is the reason you're seeing the HTTP 500 error. If you purchased the game, please contact Customer Support for help.
Solution 2 - Uninstall, clear cookies and redownload
If the game is the correct version for your device (PC game on a PC device or Mac game on a Mac device), follow the steps below: