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Online game issues

Reasons why you might not be able to play or see your online game


Solution 1 - Use one of the recommended browsers for online games, perform updates and ensure Java is enabled

Google Chrome - Click here for more details about the following:

  • Using Chrome for online games
  • Check and perform updates if required
  • Enable Java for Chrome

Mozilla FireFox - Click here for more details about the following:

  • Using FireFox for online games
  • Check and perform updates if required
  • Enable Java for FireFox

Solution 2 - Download and instal additional plugins if required

If you are using one of the above mentioned browsers, have ensured it is up to date and have Java enabled as described in the linked articles, then it's possible the game you're playing is from a third-party developer that requires other free plugins.

Here are some free Internet Browser Plugins that you may need to download and install to play many of our online games:

 

Any further questions? Please contact Customer Support as they're always ready to help!

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